privacy policy


Swiftway Privacy Policy


Your privacy is important to Swiftway Companies hereafter referred to as "Swiftway", we take customer data and security seriously. Swiftway is therefore pleased to provide this privacy statement to inform you of Swiftway’s practices with respect to the storage and use of your personal information (“Personal Data”).

Compliance with Data Protection Laws, in particular the GDPR

Swiftway undertakes to comply by its obligations in accordance with the General Data Regulations “GDPR”, in particular with the Regulation 2016/679/EU of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. This commitment to compliance in particular means that our customers must also meet their own regulatory obligations. Swiftway has no knowledge of the data that each customer processes within their own business infrastructure, for that reason Swiftway cannot be the processor or a controller of such data.

The Information We Obtain and How We Use It

The information we obtain from you is generally necessary for us to provide you with services and design new services for your future use.

  1. When you purchase something from our website or directly from our company, as part of the buying and selling process we need to know your name, company name, address, phone number, e-mail address and the services you buy from us to properly provide and invoice for those services, respond to your requests or recommend how we can best serve you. We may also collect your account information with Swiftway such as services you ordered, the IP address assigned to you, your customer IDs, payment information, the use of Swiftway services, communication records or any other information related to your account. We reserve the right to also require documents and information that confirm your identity.

  2. We use Personal Data to administer and support the use of the Swiftway services through our platform and other communication channels.

  3. We may also use information in our records to protect our customers, employees or property - for instance, to investigate fraud, harassment or other types of unlawful service activities involving Swiftway or other carriers that we do business with. In some cases, it may be necessary to provide this information to the government or third parties that make a lawful demand for it.

  4. We share information within our Swiftway companies to enable us to better understand our customers' product and service needs, and to learn how to best design, develop, and package products and services to best meet those needs.

  5. Swiftway may also share data about you with partners or companies involved in delivering the services you have ordered with Swiftway. Like any large business, we have structured our company to include a number of smaller companies.

  6. Based on your behaviour on our website Swiftway will receive your computer’s internet protocol (IP) address, the domain name and the name of the browser. For more details please see our Privacy Over the Internet section.

  7. We will use your Personal Data in the recruitment process when you apply for employment through our website or platform. This will be necessary for us to be able to respond to your application for employment.

  8. With your permission, we may send you emails about our website, new products and other updates. By subscribing to our newsletter on the website, you will be asked to provide your e-mail address.

Accuracy of the Information We Hold

We want to make sure the information we obtain and use about customers is accurate. To that end, we strive to verify that our customer records are correct. To do that we may also contact you using the phone number you provide us with. Much of this information is reflected in your monthly invoice. Furthermore, you may view your records upon request. If you see an inaccuracy on your Swiftway invoice or in your records, and you let us know, we can correct it.

Your rights

You have certain legal rights in relation to your Personal Data:

  • Right of access: On your request, we can confirm whether we are processing your Personal Data and, if so, provide you with a copy of that Personal Data along with certain other details.
  • Right to rectification: If the information we have about you is incorrect, you may request Swiftway to correct your information. This includes the right to have incomplete information completed, taking into account the purpose of the processing.
  • Right to erasure (right to be forgotten): On your request, Swiftway will erase your personal data. This right is limited to specific grounds, for example if you have withdrawn your consent or if you object and there are no overriding legitimate grounds for us to maintain the processing.
  • Right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your Personal Data..
  • Right to object: You have the right to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law.
  • Right to data portability: You are permitted to obtain and reuse your personal data for your own purposes across different services. This right only applies to personal data provided by way of a contract or consent. It does not apply to data stored on any devices..
  • Right to withdraw the consent: If you have supplied us with your personal data based on your consent, you have the right to withdraw such consent at any time.
  • Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority about our processing of your personal data.

Disclosure of Information Outside Swiftway

As a general rule, without your permission, Swiftway does not release confidential customer information to unaffiliated third parties. We will only disclose your personal data to third parties, who are not Swiftway group companies, in the following 4 exceptions:

  1. To parties who are contractors providing services to assist Swiftway in performing the tasks for which we may legitimately use the data, for example, fulfilling orders, processing payment, or assisting our marketing activities. Swiftway guarantees that these parties are bound by confidentially provisions that are no less strict than the confidentially provisions in place between Swiftway and the customer.
  2. When legally required to do so, for example in legal proceedings;
  3. Where it is necessary to comply with applicable laws and regulations;
  4. When we have your express consent to do so.

Privacy Over the Internet

The only individually identifiable information Swiftway obtains about individual visitors to our websites is information supplied voluntarily by the visitor. This means that you can visit our websites without telling us who you are or revealing any information about yourself. To gauge the effectiveness of our websites, we do collect some non-individually-identifiable generic information about our visitors. Our Web servers automatically recognize a visitor's Internet service provider, the IP address, the domain name, the name of the browser, and the operating system. In addition to, which pages are viewed on our sites, the Web page you were on when you link to our sites, how much time a visitor spends on each page and other information related to the operation and interaction of Swiftway websites. This information does not reveal a visitor's identity. We aggregate this information and use it to evaluate and improve our websites. You can choose to provide individually identifiable information to Swiftway in a number of ways through our websites - by ordering a service from us, sending us an email, registering to receive news or information or applying for a job. When visitors supply information about themselves for a specific purpose, Swiftway uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). In addition, when visitors use our websites to order services or to request information about our services, we may use the individually identifiable information as we would use the same information obtained off-line - for example, to evaluate your service needs and contact you regarding additional services you may find useful. We do not sell or disclose individually identifiable information obtained on-line about our visitors, to anyone outside of Swiftway except as described above (when Swiftway is in a business relationship with an unaffiliated party and then under confidentiality restrictions) unless you specifically authorize it, it is required by law (including the service of subpoenas or court orders in either civil or criminal lawsuits), or disclosure is necessary to protect the safety of customers, employees or property. If you provide individually identifiable information to us in the context of an event Swiftway sponsors with another company, such as a contest, or if you register on a co-sponsored site or feature, you may also be providing the individually identifiable information to the co-sponsor. The Swiftway websites may contain links to other sites. We are not responsible for the content or privacy practices employed by other sites. Other websites may have different privacy policies or no policy. Users should review the privacy policies of any Web site before providing personal information.

Electronic Communications

Swiftway or those with whom Swiftway has a business relationship, upon received consent will use email, telephone and other messaging services to communicate with our customers, respond to visitors' emails, or to inform about events or new products.

How long will the information be retained?

Your personal data in Swiftway databases will be retained as long as it is reasonably necessary for the purposes mentioned in this Privacy Policy, or in accordance to the law requirements, whichever is the longer.

Children

Swiftway does not intentionally collect personal data from children under the age of 16. If you have a reason to believe that a child under the age of 16 has provided personal data to Swiftway, please contact us and we will erase that information from our databases.

Changes to our Privacy Policy

Swiftway reserves the right to change the Privacy Policy at any time and will post any changes to this document on the Swiftway website www.swiftway.net. We advise you to check this page regularly to see if any changes have been implemented.

Changes and Updates of this Privacy Statement

To improve the services we can offer you, Swiftway may opt to expand its capabilities for obtaining information about users in the future. Swiftway will update this privacy statement continually to ensure that you are aware of developments in this area. Swiftway is committed to maintaining the privacy of customer information. Swiftway reserves the right to modify this Acceptable Use Policy at any time in its sole and absolute discretion. Changes and modifications will be effective when posted and any use of the Swiftway Network and Services after the posting of any changes will be considered acceptance of those changes.

Contact information

At Swiftway, your privacy is a priority. Please feel free to contact us if you have any questions about Swiftway’s Privacy Policy or the information practices of our Platforms. We can be reached at: legal@swiftway.net.